Saolei.net域名从新网转出到Godaddy的过程记录

Saolei.net这个域名是我在2006年在新网的一家代理商注册的，最近由于众所周知的原因，我需要将域名转移到Godaddy。下面就分享一下我和新网进行的交涉以及和ICANN沟通的过程。

2012-3-8

在参考了很多朋友通过在ICANN投诉转移域名的帖子后，我决定还是走正规渠道，先和新网进行联系。果不其然，新网坚持要求提供身份证扫描件，话说我注册的时候你也没问我要啊？我向工作人员表明按照ICANN的规定，域名转出是不需要提供身份证的。工作人员坚持说是公司的规定，也拒绝出示任何法律法规。

解释不通只好去ICANN投诉，内容是已经准备好的：

To whom may concern:

I registered saolei.net at XIN NET TECHNOLOGY CORPORATION. I want to transfer it to GoDaddy.com, INC., but they refuse to give me Auth code until I send them a copy of my I.D. card. I asked them for a reason to explain the necessity of this requirement, they just said it's rule of the company. I can't find any policies or law said I need to offer a copy of my I.D card for domain transfer. They told I must do as they want, or I can't get the code. Since BEIJING INNOVATIVE LINKAGE TECHNOLOGY LTD. is in cooperation with ICANN/InterNIC, I was wondering if ICANN could explain the necessity of this I. D. card requirement. Please help me getting my Auth code from them. My domain info is listed below:

Domain Name : saolei.net
PunnyCode : saolei.net
Creation Date : 2006-11-08 00:00:00
Updated Date : 2011-08-16 16:23:16
Expiration Date : 2013-11-08 00:00:00

接下来就是等待，ICANN不会直接处理，会把投诉转交给新网的客服。

2012-3-12

时隔四天，终于等到了新网的回复邮件。

发件人：admin1 <admin1@xinnet.com>
时 间：2012年3月12日(星期一) 中午11:16
收件人： 137516 <137516@qq.com>
抄 送：complaint-followup <complaint-followup@icann.org>

Dear customer,

Organization:zhang shenjia(张砷镓)
Please provide the scanning of the ID card(张砷镓), so that we can confirm the identity of thistransfer.

Xinnet Technology Corp. _Customer Service

注意邮件是抄送ICANN处理投诉的邮箱，回复的时候一定也要抄送这个邮箱。下面是我的回信：

Dear admin,

This domain belongs to me, and I have the rights to manage this domain. You can confirm my identity from this mail address. If you need a confirm in your member system, please give me a interface on my control panel in your site. Since I never show my I.D. card to you in the whole register process, I don't think it will be helpful to this transfer.

According the following regulations, you must provide the Auth code to me in five days:
http://www.icann.org/zh/resources/registrars/transfers/name-holder-faqs
I want my Auth code immediately, thank you for saving my time, and yours.

为了减少扯皮的时间，同时继续在ICANN投诉：

To whom it may be concerned,

This's second complaint for the transfer of my domain "saolei.net", which I registered at XIN NET TECHNOLOGY CORPORATION.

Several days ago, I contacted XIN NET and asked for my Auth code. They order me a hard copy of my I.D. card to confirm my identity. I'm confused why they have this requirement since they never order my I.D. card in register process, and there is no policy to support this requirement.

I think a mail from me is enough to confirm my identity, so I asked them to explain this requirement, but they don't. So I complaint here five days ago, and they send me a mail yesterday:

---------------------------------------------------------
Dear customer,
Organization:zhang shenjia(张砷镓)
Please provide the scanning of the ID card(张砷镓), so that we can confirm the identity of thistransfer.
---------------------------------------------------------

Since they insist on my I.D. card requirement, I really need your help to get my Auth Code from them.

2012-3-14

这次只等了两天，就收到了回信：

发件人：admin1 <admin1@xinnet.com>
时 间：2012年3月14日(星期三) 上午10:43
收件人： 张砷镓 <137516@qq.com>

Dear customer,

Organization:zhang shenjia(张砷镓)
Please provide the scanning of the ID card(张砷镓), so that we can confirm the identity of this transfer.
If you do not provide, we can not confirm the identity of this transfer. If you provide the documents, we will keep secret for it. Also please cooperate with our work.Thanks!

Xinnet Technology Corp. _Customer Service

注意了，这封信没有抄送ICANN！立刻回信并抄送ICANN，否则接着扯下去就没有意义了：

Dear admin,

You know the I.D. card is very privacy, right? Since you never order it in the whole process of registration, why you ask me to provide it now?

As you say, this requirement is for confirm my identity, do you mean you already have a copy of my I.D. card?

If YES, how did you got it since I never provide it to you?
If NO, how could a new copy help to confirm my identity, since you have nothing?

Thanks, but I don't want you keep my secret.

2012-3-15

这次收到新网对我在ICANN第二次投诉的回复：

发件人：admin1 <admin1@xinnet.com>
时 间：2012年3月15日(星期四) 下午2:32
收件人： 张砷镓 <137516@qq.com>
抄 送：complaint-followup <complaint-followup@icann.org>

Dear customer,

Organization:zhang shenjia(张砷镓)
Please provide the scanning of the ID card(张砷镓), so that we can confirm the identity of thistransfer.
This is our business process. We hope you cooperate with our work.

Xinnet Technology Corp. _Customer Service

千篇一律让我配合他们工作，对我提出的问题完全置之不理，真是岂有此理！

第三次在ICANN投诉，语气十分强硬：

To whom it may be concerned,

This is THIRD complaint for the transfer of my domain "saolei.net", which I registered at XIN NET TECHNOLOGY CORPORATION.

I contacted XIN NET and asked for my Auth code at the end of February. They order me a hard copy of my I.D. card to confirm my identity. I refuse that since they never order my I.D. card in whole register process, and I can not find any law and regulation to support this requirement.

I complaint to you for their unreasonable requirement, and I'm very disappointed that all of my letter just pass to them. They beg my question and repeat the requirement again and again. Is this the kind of good service they promise to give me?

Sir, I really need your help to get my Auth Code from them. I don't want to deal with them anymore, since they don't even read my letter.

2012-3-23

经过一周的等待，新网终于发来了转出确认函：

发件人：zhuanchu <zhuanchu@xinnet.com>
时 间：2012年3月23日(星期五) 中午11:27
收件人： 137516 <137516@qq.com>

尊敬的新网用户您好：
新网已收到域名saolei.net注册商转出新网的申请资料，经核查申请资料合格，请您于24小时内用此域名管理联系人邮箱回复，是否同意此域名的注册服务商由北京新网数码信息技术有限公司转至_*****_。
如得到您的确认回复，新网将向《域名注册服务商转出新网申请表》中填写的联系信箱发送转移密码。
请附带“转出确认函”原文，回复：同意哪个域名，从北京新网转至哪里！！
感谢您一直以来对新网的关心与支持！您如有任何疑问，欢迎您随时与我们联系！

回复“同意”之后，立刻就受到了密码信：

发件人：xinnet <xinnet@xinnet.com>
时 间：2012年3月23日(星期五) 中午12:12
收件人：137516 <137516@qq.com>

尊敬的新网会员用户：您好！
感谢您选择新网为您提供专业的互联网基础服务！
本邮件是[saolei.net]域名转出新网的确认通知信
域名转移密码：[**********]
请将以上密码在5天内提供给域名转入服务商，并触发转移，如果您未及时将密码提给域名转入方或是域名转入方未能在5天内触发转移指令，以上转移密码将会失效，请联系我们重新获得。

紧接着又收到了客服的邮件：

发件人：admin1 <admin1@xinnet.com>
时 间：2012年3月23日(星期五) 中午1:39
收件人： 张砷镓 <137516@qq.com>
抄 送：complaint-followup <complaint-followup@icann.org>

Dear customer,
After we received your reply to the transfer confirmation letter, we sent the auth code to your administrative contact e-mail on 2012-3-23. Didn't you receive it? Or, for what didn't you make the transfer at present?
Or, probably, because your e-mail system rejected our e-mail.
If actually you did not receive the auth code letter, we think it is better to contact with us rather than complain to ICANN again. Just please tell us the reason. If it is yes, we will re-send you the auth code. Thanks!

仔细看了下信的原文，原来ICANN给他们施了压：

From:Compliance Transfer Problems
To:admin1@xinnet.com
Sent: Friday, March 23, 2012 9:00 AM
Subject: [Transfer Problems ~AFP-431753]: Complaint Form - saolei.net

ICANN SECOND NOTICE REGARDING UNRESOLVED TRANSFER COMPLAINT

Dear Registrar:

On 7 March 2012, ICANN forwarded the transfer complaint below to XIN NET TECHNOLOGY CORPORATION and requested certain action and information by 13 March 2012.

To date, the transfer has not been completed.

Section 5 of the IRTP states: “Registrars may not employ any mechanism for complying with a Registered Name Holder's request to obtain the applicable "AuthInfo Code" that is more restrictive than the mechanisms used for changing any aspect of the Registered Name Holder's contact or name server information.””.

Please provide ICANN the following records and information by 29 March 2012:

1. Copies of any written communications between your registrar and the Registered Name Holder (or its authorized agent);

2. Your registrar’s findings of this complaint; and

3. The steps your registrar took to address this complaint

Please be advised that failure to take corrective action to become compliant with the IRTP or respond to this inquiry is likely to constitute a breach of the IRTP or 3.4.3 of the RAA and if so, escalated compliance actions will follow.

国内的企业真是……不知道说什么好了。

2012-3-26

试了好几次，QQ邮箱居然收不到Godaddy的转出确认函，在新网的平台上修改网站管理人邮箱失败，只好发邮件让客服帮忙解决，当然不能忘了抄送ICANN：

Dear admin,
I got the auth code, but I found that I can't receive the transfer ID mail from Godaddy.com by my qq mail. I try to change the manager's mail address on your site but it always notice "system error". Please help me to change the manager's mail address to "zshenjia@gmail.com", thanks!

然后10分钟不到，就收到了回信：

发件人：admin1 <admin1@xinnet.com>
时 间：2012年3月26日(星期一) 中午11:08
收件人： 张砷镓 <137516@qq.com>
抄 送：complaint-followup <complaint-followup@icann.org>

Dear sir,
Themanager's mail address is "zshenjia@gmail.com" now.

这效率……我无语了。更换邮箱后很快收到了转出确认函，提交Security Code后就只有耐心等待Godaddy审核了。

2012-3-27

在等待审核过程中，新网客服还在3-27和3-31两次发来确认的邮件：

发件人：admin1 <admin1@xinnet.com>
时 间：2012年3月27日(星期二) 上午10:41
收件人： 张砷镓 <137516@qq.com>
抄 送：complaint-followup <complaint-followup@icann.org>

Dear sir,
DOMAIN_NAME : saolei.net
NAMESERVER:NS12.XINCACHE.COM
NAMESERVER:NS11.XINCACHE.COM
DOMAIN_MANAGER :
DOMAIN_TECT :
DOMAIN_FEEOR :
DOMAIN_REGISTRANT :
DATE_EXPIRED : 2013-11-08T08:39:02.0000Z
DATE_CREATED : 2006-11-08T08:39:02.0000Z
DATE_UPDATED : 2012-03-26T04:23:47.0000Z
DATE_TRANSFER :
RGPSTATUS :
STATUS :pendingTransfer
The domain is under the status of pendingTransfer(待转移状态).Please wait for a few days for the result.
Xinnet Technology Corp. _Customer Service