ORA-600 Troubleshooting Tool
ORA-600 Troubleshooting Tool
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The ORA-600 Troubleshooting tool will provide recommendations to resolve ORA-600 errors by analyzing uploaded files. When a known solution is available, the tool will display the symptoms and causes which can lead to the issue and one or more suggestions for resolving the issue. If a known solution is not available, the tool will display the knowledge document which explains the ORA-600 error and provides a list of resolved bugs for the ORA-600 error.
Benefits of using the ORA-600 Troubleshooting tool:
- Analyzes uploaded files to provide recommendations when a known solution is available
- When a known solution is unavailable, points to knowledge document for the specified ORA-600 error
- Troubleshooting report can be saved for later use
- Create SR option available which will automatically populate many of the SR fields
Accessing the ORA-600 Troubleshooting Tool
Click here to access the Troubleshooting Tool (Standalone Version).
- Note: The Troubleshooting Tool can also be accessed during SR creation when the "ORA-600" error AND the arguments is entered in the "Error Codes" field. This is referred to as the "Create SR Version" below.
- Note: Some tool features are only available with the Standalone Version and are designated as "Standalone Version Only" below.
Using the Troubleshooting Tool
Troubleshoot a New Issue (Standalone Version Only)
Describe Problem page
Upload Files page
Review Recommendations page
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Troubleshoot a New Issue (Create SR Version Only)
Upload Files page
Review Recommendations page
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Review a Troubleshooting Report (Standalone Version Only) From the Describe Problem page, you can choose to review a troubleshooting report that was saved during a previous session.
- Choose the “Review a troubleshooting report” option
- Choose the name of the report from the drop down list.
File_Upload_Options
In order to troubleshoot a new issue involving the ORA-600 error set, you will need to upload the requested files. The following combinations of files can be uploaded:
- TFA output with errors
- Incident Packaging Service (IPS) package or any archive file containing trace files with the error
- Alert log AND Incident dump file (Release 11g or higher)/Trace file (Prior to Release 11g)
Consider the following when uploading files:
- For all databases 11G onwards, TFA is the recommended approach and will gather all relevant diagnostics for the problem using one command:
- "tfactl diagcollect -srdc ora600"
- For more information refer Document 2165632.1.
- For all 10G or lower databases or if you choose not to use TFA, then follow the instructions in Document 2165632.1.
- Ensure that the trace file being uploaded contains the error
- Upload the trace file from the instance that is encountering the error
- Use the alert log to determine which file to upload
- For Oracle Database versions 9.0 to 10g, upload the regular trace
- For Oracle Database version 11i and higher, upload the incident trace file
- The alert log should contain the following when possible:
- The ORA-600 error in question
- Startup which occurred prior to the ORA-600 error
- The IPS file should contain the following:
- alert log with the ORA-600 error
- trace file with the error
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