The Economist

Called to account - Dealing with customer complaints

complaint n.

summer complaint

sabotage v./n.

go viral

out of proportion

blow sth. out of proportion

to treat a particular event or problem far too seriously

invariably adv.

pit sb. against sth.

to cause one person or group to fight against with another

plucky adj.

Goliath n.

grip n./v.

multiply v./n.

pandemic

capability n.

ability

capacity

dispute v./n.

border/trade dispute

settle/resolve the dispute

be in dispute

undermine v.

alike adj./adv.

baggage handler n.

toss around

fruitless adj.

futile

vain

restitution n.

pledge to do sth.

drag v./n.

make way for

ham-fisted adj.

prompt v.

to make sth. happen

dub vt.

eternally adv.

vigilant adj.

vigilante n.

query n./v.

one-off adj./n.

on top of

in addition to

infrastructure

  • The basic system and services, that a country or organization uses in order to work effectively

in turn

subdivide v.

a hell of

refund v./n.

pay out

oddly enough

cushion the blow

hit v./n.

It hit me that ...

hit a world record

hit the bottom

hit the road

get away with

monopoly n.

tremendous adj.

  • very great in amount or level, or extremely good

put a strain on

fraction

a fraction of

go into administration

coach-holidy

deposit n.

cash squeeze

go bust

go bankrupt

thumb n.

rule of thumb

at the very least