sth about user privacy

The data contained within a CRM application is often a company's most critical asset, yet because of the pivotal role this information plays in day-to-day business activities, it also often the most vulneralbe to security breaches and disruptons (Seitz, 2006 p62).

Reference List

Seitz, K. (2006). Taking steps to ensure CRM data security. Customer Inter@ction Solutions, 24(11), 62-64, 66.