Thinking of Consultant:Trustworthy

1. What it takes to be true “Consultant” ?

• Appearance

Proper attrite / Clean / Professional

• Passionate / Energetic

激情，诚恳，热心，互动

• Self confidence

ü  Know what you are talking

ü  Make a stand and not sit on the fence.

ü  知之为知之，不知为不知，是知也

• Empathy

ü  I put myself in your shoes / 换位思维

ü  I am on your side / 如果我是你

• Accept / Adapt culture difference

       成长就是你的判断失误越来越少

• Communication

ü  Use simple language, use common Sense

ü  Speak the same language

• • Understand key/basic business / industry
  • Ice breaker.

ü  Listen, ask, listen, ask and summarize to confirmation

• • 用心聆听，不要太早下结论，更不要太快找方案
  • Difference requirements from solution
  • Clear about cause/effect and identify dependencies.

2. What is the expected from you --- from a customer perspective.

• Experience sharing
• Scope management
• Managing user’s expectation
• Working as a team
• Packaging
• Solution must be Operability
• “Post implementation” Consideration

3. What is expected as customer internal ---CIO Team

• Services mind set / maintain intimate user’s relationship at all time.
• Business oriented prioritization
•  Scope management
• Vender management ----  win-win
• Ensure solution “Operability” considering the actual environment and practice.
• Works as a team (with users, vendors, IT colleagues)
• Application continuation and be agile for business changes
• Budget consciousness.

From speach of 余瑞雄 CIO Of Alcatel