Implementing a message sound notification effect in an online customer support live chat system - gofly - self hosted private support chat software

Implementing a message sound notification effect in self hosted private support chat softwarecan bring many benefits, including:

• Improving the user experience: A notification sound can help alert users to new messages and encourage them to reply in a timely manner, improving the overall user experience.
• Increasing productivity: By reminding users of new messages, a notification sound can help them stay focused and promptly handle customer service tasks, increasing productivity.
• Enhancing customer satisfaction: A notification sound can help businesses respond to customer inquiries and issues faster, leading to increased customer satisfaction.
• Improving team communication: A notification sound can help team members stay informed about new messages and collaborate more effectively, improving communication within the team.

It's worth noting that while a notification sound can be a useful feature, it's important to use it appropriately and not overuse it, as excessive notifications can be disruptive and annoying to users.

To implement a message sound notification effect in an online customer service system, you can use JavaScript and the Web Audio API. Here is an example of how to do this:

 

Create an audio element in your HTML file:

<audio id="chatMessageAudio"></audio>

Wrap the Web Audio API in a function to play the sound:

function alertSound(id,src){
    var b = document.getElementById(id);
    if(src!=""){
        b.src=src;
    }
    var p = b.play();
    p && p.then(function(){}).catch(function(e){});
}

alertSound("chatMessageAudio",'/static/images/alert2.ogg');