CRM and BPM - CRM + BPM Software Platform 合并CRM与BPM（BPMN）的优势

CRM BPMN - 国内版 Bing images
https://cn.bing.com/images/search?q=CRM+BPMN&form=HDRSC2&first=1&tsc=ImageBasicHover

Advantages of merging CRM and BPM - CRM + BPM Software Platform | Solastis
https://solastis.com/merging-crm-bpm/

合并CRM与BPM是有意义的，但是合并设计是有困难的。因为设计者要考虑服务的用户。

CRM, BPM и ERP: эффективная работа с клиентами
https://crm-systems.info/bpm-ili-crm/

BPMN-768x516.jpg (768×516)
https://column2.com/wp-content/uploads/2006/01/BPMN-768x516.jpg?cf_chl_managed_tk=pmd_0N9ubjpPxd6ouD2ohMsP2D_lEu0E1CM9LSwDOCBfIo0-1635929063-0-gqNtZGzNAyWjcnBszQgl

v16n2a07f1.jpg (580×303)
http://www.scielo.org.co/img/revistas/inun/v16n2/v16n2a07f1.jpg