[转帖]difference between sales cloud and service cloud

https://developer.salesforce.com/forums/?id=906F0000000BTWqIAO

 

从字面意思上理解, 一个是"Sales" 一个是"Service", Sales包含的模块包括:Leads, Accouts, Contacts, Opportunities, Products, PriceBooks, Quotes, Campaigns并带有容量限制, 扩展内容为Web-to-Lead 目的是实现整个销售流程的在线化. Service包含的模板包括:Accounts, Contacts, Cases, Solutions, 扩展内容为Public Kownledge Base, Web-to-case, Call Center, Self-Service Portal, 目的是实现各种服务与支持的在线化.