from Steven
Guys,
When you communicate to customers about issues with our service, never call our FC’s “servers”.
Why it’s so important? If you suspend a server and we have no others in that location you’ve shown the customer we have ONE server there.
The customer expectation for a company as big as ours is for there to be:
- Public IPs (which are virtual – known as VIPs)
- load-balancers
- Clustered (multiple) servers in *EVERY* location
When you tell them that the IP they see an issue with has a server it exposes a weakness in our edge architecture.
Always refer to our IPs as “Nodes”, and talk about the subnet block such as 124.172.233.0/24 for Guangzhou.
This may seem trivial to you – but it’s not.