准备学习一个新的开源项目：Sinergia

http://sourceforge.net/projects/sinergia

Sinergia is web based framework for developing help desk solutions in C#, NET 3.0 (aka .net 2.0 + winfx). Customization is supported at the data structure and business process levels.

不多说了。看几张图吧！

有兴趣的朋友，大家可以一起研究研究！

WorkFlow流程配置

Step 1 - Open New Case

Step 2 - Dispatcher edits case in tray

Step 3 - Case is assigned to technician

Step 4 - Technician documents solution

Step 5 - User confirms correctness of the provided solution