juniper SSG开case需抓取的信息

get tech-support

get event

get log sys

get log sys saved

get performance cpu all detail

get performance session detail

get session info

get dbuf stream

 

 

将相关信息通过相应接口保存到tftp名为<filename>的文件

get system > tftp 172.0.3.2  <filename>  from e0/0

 

获取memory dump

格式化U盘为FAT16后接入设备

一般U盘超过4G无法格式化为FAT16格式，可以使用diskgenius等分区软件分一个小于4G的分区，格式化为FAT6

set core-dump usb full memory_dump 1200

 

?

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

please take the setp for memory dump again.   inster  usb driver in ssg320m   run   set core-dump usb full memory_dump 1200   and DO NOT pull out usb driver.   wait crash happens.      when box finished reboot. remove usb driver. and send us the   "memory_dump" file and "get log sys save".

附上官网链接

http://kb.juniper.net/InfoCenter/index?page=content&id=KB12496&actp=search

　

 

取出USB存储设备前操作: 

exec usb-deivce stop