如何当好班组长

 

目   录

第一讲    班组长在企业管理中的作用····································· 3

1、班组长的地位和使命··················································· 3

2、班组长的重要作用 ····················································· 6

第二讲    班组长的现状和基本标准········································· 8

1、班组长的管理水平现状················································ 8

2、角色认知—对自己和环境的分析·································· 9

3、成就动机····································································· 12

4、技能要求 ··································································· 12

第三讲    如何做计划······························································ 16

1、如何做计划································································· 16

2、计划的实施 ································································ 20

第四讲    如何组织生产（上）················································ 23

1、岗位之间的“接口”处理················································ 23

2、如何执行规章制度······················································· 25

3、再造生产流程······························································ 26

第五讲    如何组织生产（中）················································ 29

1、如何决断····································································· 29

2、如何用人····································································· 30

第六讲    如何组织生产（下）················································ 33

1、如何协调····································································· 33

2、监督与控制································································· 41

3、如何对待非正式组织··················································· 42

第七讲    班组长的权力和管理原则········································· 43

1、管理工作的内容和方面················································ 43

2、班组长的管理原则······················································· 44

3、班组长的权力类型 ····················································· 45

第八讲    权变管理理论（上）················································ 50

1、学会权变管理的意义··················································· 50

2、领导方式和环境的关系················································ 50

3、领导方式和下级成熟度的关系（一）··························· 52

第九讲    权变管理理论（下）················································ 55

1、领导方式和下级成熟度的关系（二）··························· 55

2、管理方格图································································· 56

第十讲    激励理论的运用······················································· 60

1、激励理论的类型·························································· 60

2、满意理论····································································· 61

3、双因素理论································································· 62

4、期望理论····································································· 64

第十一讲  管理者的挫折管理·················································· 67

1、挫折的涵义和原因······················································· 67

2、决定抗挫折能力的因素················································ 67

3、一般人受挫之后的反应················································ 67

4、人的性格的类型和特点················································ 69

第十二讲  班组长的心理素质·················································· 73

1、不同类型的人面对压力的反应····································· 73

2、心理疾病的危害·························································· 74

3、自我心理调整的步骤··················································· 77