IA学习一

1.配置User
新建用户
a. Configuration 设置用户名以及密码
b. Licensing 给予许可
Client Access License
ACD Access License\Media 1(call)
Enable Licenses
c. Workgroups
Currently Selected Workgroups\ACDAGENT
d. Roles
Agent(Administrator,Supervisor)

2.配置Lines
新建线路
SIP协议，配置线路名称
SIP Line Configuration
a. Line\Outbound Identity\Use Anonymous
b. Transport...
Transport Protocol\UDP
Address to use\Local Area Connection 2
Receive Port\5060

3.配置Stations
a. Configuration
Station Extension\站点名称
Connection Type\SIP
Address.....
Identification Address\站点名称
Connection Settings\Use the following settings…..
Address\sip:站点名称@站点IP：5060
Contact Line\可用线路名称
b. Licensing
Basic Station License
Client Access License
ACD Access License\Media 1(Call)
Enable Licenses

4.配置Workgroups
新建工作组名称
Configuration\Extension(别名)
Members\Currently Selected Users(可用的用户名称)

5.配置Roles
Role Name
Configuration\Users assigned to this role(可用的用户名称)

6.配置Skill
新建技能名称
a. Configuration....
Workgroups\Assign\可用工作组Workgroup……
Proficiency\100
Desire to use\100
Users\Assign\可用用户User….
Proficiency\50
Desire to use\50

7.Phone Numbers
Regional Dial Plan\Dial Plan\Button “Dial Plan”
Add....
a. Input Pattern\sip:Z
Standardized Number\ sip:Z
Default Dial String\ sip:Z
Display String\ sip:Z
Edit Base\ sip:Z
Classification\SIP

b. Input Pattern\XXXXX
Standardized Number/XXXXX
Default Dial String\XXXXX
Display String\XXXXX
Edit Base\XXXXX
Classification\Local