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The customers are service recipients. They can own technical assets and equipment, at which services are performed.
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The service provider concludes outline agreements with the customer, in which particular services are agreed.
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If the customer requires a service, they report the requirement or enter a request. For extensive work, the service provider issues a quotation.
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The provision of services is triggered by the customer using the purchase order. For less extensive work, the first three steps are the same.
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The service provider plans the work and resources required (personnel, material, utilities). If necessary, work is requested from the vendors or required materials ordered from the vendor.
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After the work is completed, the service provider issues an invoice.
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The process is completed when the customer makes their payment.
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