L10U5-3 Dealing with an employee's problem 20221113
Expressions Problems behavior
Describing problem behavior on the job
Use these expressions to ask about and describe problem behavior on the job.
A. What's up?
What's up?
B. It's Larry again. He's missing meetings. We have to do something.
It's Larry again. He's missing meetings. We have to do something.
A. What's happening this time? What's happening this time?
B. Her team hardly ever sees her. It's having an impact on them.
Her team hardly ever sees her. It's having an impact on them.
A. What's going on? What's going on?
B. He's leaving work early several days a week. It's just unacceptable behavior.
He's leaving work early several days a week. It's just unacceptable behavior.
A. What's the problem? What's the problem?
B. He arrives here late every day.
The bottom line is that we need him here at 9.
He arrives here late every day. The bottom line is that we need him here at 9.
Select the correct words.
He's missing meetings.
We have to do something .
What's happening this time?
It's having an impact on the team.
It's just unacceptable .
The bottom line is that we need him here at 9.
Listen and record what you hear.
The bottom line is that meetings are important.
What's happening?
It's having an impact on the team.
What's going on?
It's just unacceptable.
He's an excellent engineer.
Expressions Dealing with problems
Describing the problem
elicit reasons.引出原因。
Use these expressions to identify a problem to your employee and elicit reasons.
I wanted to check in with you and find out what's going on. I wanted to check in with you and find out what's going on.
There have been some complaints about missed meetings. There have been some complaints about missed meetings.
Sympathizing
rapport
英 [ræˈpɔː(r)] 美 [ræˈpɔːr]
n.
亲善;融洽;和谐
To a certain extent, 在一定程度上，
These expressions can help you sympathize or establish a rapport with your employee.
I understand. I've been there. Buying a house is time-consuming. I understand. I've been there. Buying a house is time-consuming.
To a certain extent, I'm sympathetic. To a certain extent, I'm sympathetic.
Stating limits
The following language will allow you to tell your employee of limits on your agreement and give warnings.
So, just to be clear: We'll try this for a couple of weeks and see how it works.
So, just to be clear: We'll try this for a couple of weeks and see how it works.
So this is a warning that we need to see some change.
So, this is a warning that we need to see some change.
I'll be checking in with your team to see if there has been any improvement.
I'll be checking in with your team to see if there has been any improvement.
Put the words in the correct order.
I'll be checking in with your team.
There have been some complaints about you.
It's a warning that we need to see change.
We'll try this for a couple of weeks.
I want to check in with you.
To a certain extent,I'm sympathetic.
Select the correct words.
I wanted to check in with you.
To a certain extent, I'm sympathetic .
This is a warning that we need to see some change.
So just to be clear , we'll try this for a couple of weeks and see how it goes.
There have been some complaints about missed meetings.
Listen and record what you hear.
I'll be checking in with your team every week.
How long is this going to last?
You've missed meetings and get-togethers.
You should consider this a warning.
The bottom line is that you can't miss meetings.
I wanted to find out what's going on with you.
I'm sympathetic to a certain extent.
So can you tell me what's up?
Reading Serious complaints
You've received an email about someone on your team. Read the email and answer the questions.
irritated 生气 的
Ralph Krause
From:
allison.kronkite@bigcompany.com
To: efstudent@bigcompany.com
Sorry to bring bad news, but I've been getting some serious complaints about Ralph.
Three people have complained that he missed important meetings last week and this week, all in the late afternoon.
He's also not participating in any of our informal events, like the Friday get-together.
Could you find out what's going on? It started about two weeks ago. His team's getting more and more irritated,
so we need to move fast on this. You're his manager, so … You get the idea.
Please meet with him today, and report back to me.
Thanks.
Allison
Final Task
Your manager is worried about someone on your team, Ralph.
He's missing meetings and not participating in informal events.
Talk to Ralph. Listen and record the correct response.
And some of our weekly get-togethers. Can you tell me what's up?
So you're trying to buy a house?
I'm sympathetic, but it's having an impact on your work.
OK, but the bottom line is no more missed meetings.
OK, but this is a warning. I'll be checking in with your team.
Well, if you start coming to meetings, it's not serious at all.
