| Role Cluster |
Goal |
Functional Areas & Responsibilities |
|
Product
Management
|
Satisfied customers |
Marketing
• Drive marketing and public relations messages that have an impact on the target customer.
• Be highly differentiated so the solution stands out from the competition .
• Place the solution into distribution so that the target customer can easily acquire it.
• Provide support so that customers have a positive experience buying and using the solution.
Business Value
• Define and maintain the business justification for the project.
• Define and measure the business value realization and metrics.
Customer Advocate
• Drive a shared project and solution vision.
• Manage customer expectations and communications.
Product Planning
• Gather, analyze, and prioritize customer and business requirements.
• Perform market research, market demand, competitive intelligence/analysis.
• Determine business metrics and success criteria.
• Identify multi-version release plan.
|
Program
Management |
Delivering the solution
within project constraints |
Project Management
• Track and manage budget.
• Manage master project schedule.
• Drive risk management process.
• Facilitate communication and negotiation within the team.
• Track progress and managing project status reporting.
• Manage resource allocation
Solution Architecture
• Drive overall solution design.
• Manage the functional specification.
• Manage the solution scope and critical trade-off decisions.
Process Assurance
• Drive process quality assurance.
• Define and recommend improvements.
Administrative Services
• Implement the project management processes and support the team leads in using them.
• Provide a range of administrative services to support efficient team working.
|
| Development |
Build to specification |
Technology Consulting
• Serve the team as a technology consultant.
• Evaluate and validate technologies.
• Participate actively in the creation and review of the functional specification.
• Contribute to defining development standards for the organization.
Implementation architecture and design
• Map the Enterprise Architecture (EA) to the solution’s implementation architecture by providing solution-specific detail for application, data, and technology views of the architecture.
• Own and implement the logical and physical designs of the solution.
Application Development
• Code features to meet the design specifications.
• Conduct code reviews during development to share knowledge and experience.
• Carry out unit testing as defined in the test plan with the support of the test role.
Infrastructure Development
• Develop scripts for automated deployment.
• Develop deployment documentation.
|
| Test |
Approve for release only
after all product quality
issues are identified and addressed |
Test Planning
• Develop testing approach and plan.
• Participate in setting the quality bar.
• Develop test specification.
Test Engineering
• Develop and maintains automated test cases, tools, and scripts.
• Conduct tests to accurately determine the status of product development.
• Manage the build process.
Reporting and Tracking
• Provide the team with data related to product quality.
• Track all bugs and communicates issues to ensure their resolution before product release.
|
User
Experience |
Enhanced user
effectiveness |
Accessibility
• Drive accessibility concepts and requirements into design.
Internationalization
• Improve the quality and usability of the solution in international markets.
Technical Communications
• Design and develops documentation for support systems (Helpdesk manuals, KB articles, and more).
• Document Help/assistance.
Training
• Develops and executes learning strategy (build/buy/deliver).
Usability
• Gather, analyze, and prioritize user requirements.
• Provide feedback and input to solution design.
• Develop usage scenarios and use cases.
• Act as the user advocate to the project team.
Graphic Design
• Drives user interface design.
|
Release
Management |
Smooth deployment and
ongoing operations |
Infrastructure
• Enterprise infrastructure planning.
• Coordinate physical environment use and planning across geographies (data centers, labs, field offices).
• Provide the team with policies and procedures for consistent infrastructure management and standards.
• Provide infrastructure services to the MSF team (building servers, standard images, installing software).
• Manage hardware/software procurement for the team.
• Build test and staging environments that accurately mirror production environments.
Support
• Provide primary liaison and customer service to the IT users.
• Support the business by managing the SLA with the customer and ensuring commitments are met.
• Provide incident and problem resolution; rapid response to user requests and logged incidents.
• Give feedback to development and design team.
• Develop failover and recovery procedures.
Operations
• Account and system setup controls; manage user accounts and permissions.
• Messaging, database, telecom operations; network operations.
• Systems administration, batch processing.
• Firewall management; security administration.
• Application services.
• Host integration services.
• Directory service operations.
Commercial Release Management
• Product registration codes; registration verification process.
• Licensing management.
• Packaging.
• Manage distribution channel.
• Print and electronic publication.
|
