摘要：
How can we truly capitalize on the knowledge of our organization’s experts? How do we capture what is in their heads and then share it with others in an accessible and understandable format? How do we make tacit knowledge explicit? Knowledge harvesting is not a catch-all solution, but it is one way to capture, document and subsequently use the knowledge of experts and other top performers. As Eisenhart(2001) explains, “the ultimate goal of knowledge harvesting is to capture an individual’s decis 阅读全文
