V3 - New Skills Teacher: GABRIELE
In this lesson you will learn to deal with problems over the phone. 本节课你将学习如何通过电话处理问题。 # deal with 处理;涉及;做生意 over 通过
课上内容(Lesson)
outdated adj. 过时的;旧式的
Outsourcing n. 外包;外购;外部采办
an airline: n. 航空公司;航线 | adj. 航线的
colloquial /kəˈloʊkwiəl/ speech 口语
an auto-message 自动留言
awkward adj. 尴尬的;笨拙的;棘手的;不合适的
irritating adj. 刺激的;气人的;使愤怒的;烦人的,使人恼火的
annoying adj. 讨厌的;恼人的
get through 接通电话
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proceed 继续进行;continue 继续
a frustration n. 挫折 挫败 失望
sth frustrates you 某些事让你沮丧
intonation 声调
“Hold your horses.” = 不要着急,耐心一点
On purpose 有目的地,故意地
词汇(Key Word )
voicemail n. 语音信箱
irritate vt. 刺激,使兴奋;激怒
transfer v. 转让;转接;移交;转移(地方)
department n. 部;部门;系;科;局
confirm vt. 证实,确认
facility n. 设施;设备;容易;灵巧;才能,天赋
inquiry n. 探究;调查;质询;打听
seating n. 提供座位
take a message 梢个口信
leave a message 留个口信,留个话
sniper n. 狙击手
inhumanity n. 不人道,无人性;残暴
bottom n. 底部;末端;臀部;尽头
flatter vt. 奉承;谄媚;使高兴
activate vt. 刺激;使活动;使活泼;使产生放射性
cash in 兑现;收到……货款
ambulance 救护车
attorney n. 律师;代理人;检察官
句型(Sentences)
I'm phoning(call) to ask for some informatiion about the hotel's conference facilities. 我打电话来询问有关饭店会议设施的情况。
Could you hold while I transfer your call to the manager? 我把你的电话转给经理,你等一下好吗?
Could I confirm the information you gave me? 我能确认你给我的信息吗?
语法(Grammar)
indirect questions: 间接疑问句(indirect question的复数形式)
Could you ...?
Would you mind + doing ? Or if ... 你介意做某事吗?
Would it be ok if ... 可以吗
Is it ok if...?
* We often add "please"
处理;涉及;做生意