摘要： 最近跟一个客户讨论销售领域的移动化需求，谈到了他们的零售业务系统的整体框架，觉得很有分享的必要。这次聊到的客户是电信行业的巨头，说的是他们的零售业务。电信公司么，卖出去的无非是设备和服务。大体的业务分成对大企业级的专门销售(enteprise sales)和对最终消费者及小型用户的零售(retails)。架构比较简单直接，库存财务什么的在ERP，客户主数据在CRM。不过零售不是由销售的员工去做，而是交给批发商(Dealers)。有意思的地方就在于，他们给批发商提供了一个统一的第三方批发管理系统（Dealer System）。在CRM上只管到零售销售线索的创建、验证和第一级分发（按照地区）。之后 阅读全文

摘要： 本文为《Services with SAP CRM》的第一章的简单翻译，原文在这里大部分可以看到。看完之后觉得对理解客户关系管理这一概念很有帮助，所节选翻译的部分其实和SAP CRM没太大关系，只是讲到比较多客户关系管理以及客户服务在其中的定位，我觉得不管是SAP的SAP CRM还是其他厂商的同类产品，都应当遵循这些通用的规律。诚然随着电子商务和云的兴起，现代的客户关系管理的范畴早已扩大到了更大的平台和更广阔深入的领域了。技术在更好服务于商业流程的同时也悄悄改变了流程本身。Salesforce.com的成功就是一个例子，基于云的供应模式是的简单易用且灵活的客户关系管理平台，在体验为王的时代，的确颠覆了客户关系管理的市场。所以重新回过头来看，一个好的客户关系管理系统，应当在哪些方面有设计性的思考，可能不在于技术如何，平台怎样，而在于它如何能抓住客户关系管理中的重点。 阅读全文

摘要： When I try to test one web app in coperate intranet, there is always some error like "Failed to load resource: Origin http://localhost:60923 is not allowed by Access-Control-Allow-Origin." And it can be solved via add the response header with "Access-Control-Allow-Origin:*" from 阅读全文

摘要： SAP移动平台的产品部门高管Jens Koerner日前宣布基于HANA Cloud的SAP移动平台（SAP Mobile Platform, SMP）已经正式发布。https://help.hana.ondemand.com/mobile/frameset.htm (也被称为"SMP cloud", "Mobile-as-a-Service"或 "MaaS")。相应的体验版也已经公布，感兴趣的已经可以直接申请在HANA云上部署SMP并开发企业级移动应用。 阅读全文

摘要： I would like to share a very detailed and useful document guiding how to use Script in Debugging from SAPTechnical.Introduction:-There must be many situations in which you have to debug very complex SAP standard or custom code. It might be possible that you have to check all the RFC calls, database 阅读全文

摘要： Mainly from SAP CRM Web Client – Customizing and Development. The Roles and Profiles in CRM are depending on each other actually. And business role, however, is at the core of this role dependency. H... 阅读全文

摘要： BackgroundThe issue of the RFC connection to SAP OCS system (where all the SAP notes are stored) would normally become an issue when there is a system migration happen (SID/Installation Number change).As the system's installation information is part of the very basic information of the RFC conne 阅读全文

摘要： Goto SE80, Check the Local Objects. Change it to the specific package u want to merge in. Done. This is not a joke. 阅读全文

摘要： SPAD – A central point for all SPOOL related tasks. Let’s start from here. Target is to make sure you could use the SAP system to print directly. Don’t need to take down the content to local folder a... 阅读全文

摘要： Background Information It is reported that starting from weeks ago, a background job ZABC which is used for IDoc batch processing could not finish successfully. This background job is designed to p... 阅读全文